What is the Incoming Payment Fee on my transaction?

Incoming Payment Fees are charged when you make a payment to NachoNacho. These fees vary based on the method of payment, and source of payment (US based or non-US based, USD source or non-USD source). If you pay by… Debit Card, you are charged an additional 2% fee Credit Card, you are charged an additional … Read more

How are chargebacks and disputes handled?

We know chargebacks and disputes are a pain to deal with, and that is why we work with you to get your money back. As a first step, we ask you to attempt to resolve the dispute directly with the vendor and provide proof of your attempts. If you have not received a refund after … Read more

How can I see company-wide spending over time?

The ‘Home’ page in your NachoNacho account shows you monthly and cumulative spending within the selected account. Additionally, you can see monthly and cumulative spending per NachoCard or subscription on the respective card or subscription levels.

Is there a spending limit?

All accounts have a weekly spending limit, which can be seen on the Payment Source page. This is an account-wide limit, determined by NachoNacho. Please contact us if you would like to increase this limit.

What is the Processing Fee on my transaction?

Processing fees are paid when you pay a vendor outside the US or in a non-USD currency with a NachoCard. Cross-border Fees: If the vendor is based outside of the US, a Cross-border Fee of 1.2% is charged. This applies whether the currency is USD or non-USD. Foreign Exchange Fees: If the billing currency is … Read more

How can I review company transaction spend?

There are two main places to review transaction spend: Homepage: This page will show a number of graphs and charts depicting the overall spend data as well as the most recent transactions. Go to the ‘Transactions’ tab on the navigation bar. From here you can have a more detailed view of your transactions.