How are chargebacks and disputes handled?

We know chargebacks and disputes are a pain to deal with, and that is why we work with you to get your money back.

As a first step, we ask you to attempt to resolve the dispute directly with the vendor and provide proof of your attempts.

If you have not received a refund after directly contacting the vendor, you can file a dispute in your NachoNacho account.

To dispute a transaction:

  • Navigate to the Transactions tab on the left-hand menu and click on the specific charge you want to dispute.
  • Wait till the transaction status switches from ‘Approved’ to ‘Successful’. This can take up to 7 business days.
  • Then, click on ‘Dispute this transaction’ button and follow the instructions online.
  • When finished, click Submit.

We will then follow up with the vendor on your behalf.

Once you submit a dispute, it cannot be withdrawn even if you resolve the matter on your own. The dispute resolution process will run its full course.

Within a few weeks of disputing the charge, we will relay if your dispute claim is ‘won’ or ‘lost.’ If your dispute is ‘won,’ you will be refunded the amount of the original charge. If your dispute is ‘lost’, you will not be refunded, and we will need to charge you $20 for operational expenses.